Do you want to use your IT expertise to become more involved in business management rather than developing applications or databases? Are you keen on improving the productivity and IT services you get from a start-up to do what works for you? Is business management your forte? Do you have a knack for IT and are looking for a certification to help you advance in your career? The ITIL course is the perfect solution for all the scenarios mentioned above. All you need is some knowledge through the ITIL course.

ITIL Certification: What Is It?

ITIL course (Information Technology Infrastructure Library) is a framework developed and owned by Axelos for delivering and managing information technology services across the industry. To help businesses get assistance with a range of IT issues, ITIL suggests the following set of practices that can be adopted:

  • The safety and security of data and the protection of personal information is a global responsibility.
  • IT services are continuously being improved as part of a continuous improvement process.
  • Make sure that the usual business bottlenecks are avoided or eliminated.

Any business or industry can benefit from the framework, as it can be applied to any industry. It is not astonishing to see many companies implementing ITIL, such as HSBC, IBM, and NASA.

Axelos offers an ITSM training certification program worldwide that enables IT, professionals to demonstrate their expertise in ITSM best practices, terminologies, process utilization, and formulating IT service development methods in various environments. This test is generally called an ITIL certification test, which can be acquired through an ITIL course.

ITIL certification means that you possess the required skills and wisdom by enrolling in the ITIL course to apply the ITIL framework for the betterment of any business using ITIL.

Types of ITIL Certification

1. ITIL Foundation

To become certified in ITIL, you must obtain ITIL Foundation certification. This is where most people start learning ITIL and becoming certified using the ITIL course. Any person interested in the subject matter and willing to sit for the exam is eligible to apply for the certification, as it has no prerequisites. In addition to classroom instruction and distance learning options, ITIL Foundation certification exam preparation can also be accomplished through self-study or a combination of both. To sit for the Foundations exam, you are not required to complete a training course. During the Foundation exam, you will have to answer 40 multiple-choice questions in 60 minutes to pass the test. A grade of 65 %, or 26 correct answers, is required to pass the Foundation exam.

A service manager who has completed the ITIL Foundation level certification is likely to need to complete the ITIL Practitioner or Intermediate certificates to qualify for positions in service management, even though the certification covers all five practice areas of the ITIL service lifecycle, highlighting how the different stages of the life cycle are connected.

2. ITIL Practitioner

This certification is one of the newest additions to the ITIL certification scheme for ITIL practitioner certifications. As of February 2016, this exam has been offered for the first time. As indicated by the name of this certification, the ITIL Practitioner is based on the skill set of a person familiar with the ITIL processes and how they are applied in the real world. An ITIL practitioner’s responsibility is to explain how the ITIL framework can be used to support business objectives, particularly in relation to organizational change management, communication, and measuring and documenting results.

Following the achievement of the ITIL Foundation (which is a prerequisite to the ITIL Practitioner), the ITIL Practitioner is the next step in the ITIL progression. This course emphasizes the capability of an organization to adopt, adapt, and integrate ITIL concepts into its business processes. As a result of achieving the practitioner certification, you can obtain three credits towards ITIL Expert certification, although the Practitioner certification is not required for upper-level ITIL credentials. The exam can be prepared in several ways, including self-study, in-person classroom, online, and distance learning. As a prerequisite to passing the Practitioner exam, candidates must score at least 70 %, or 28 correct answers, on a multiple-choice exam that consists of 40 questions.

3. ITIL Intermediate

ITIL Intermediate is a module-based certification covering several aspects of IT service management, each accompanied by a specific syllabus.

For candidates who wish to achieve qualification in one category, AXELOS allows them to select modules from one or both types, allowing them to meet their career goals. To be considered for this position, AXELOS recommends that you have at least two years of experience in ITSM training. During the preparation process for the Intermediate exam, you must complete an ITIL course provided by an accredited training organization (ATO), i.e., you cannot complete self-study, then sit for the Intermediate exam after completing the training course.

4. ITIL Expert

To achieve the certification of ITIL Expert, candidates must have an extensive understanding of the breadth and depth of every ITIL discipline that has its processes and practices. Certification as an ITIL Expert is a prerequisite for obtaining certification as an ITIL Master.

The ITIL Expert certification needs you to earn a minimum of 17 credits before being certified as an ITIL Expert from the Practitioner, Intermediate, and Foundation modules, which are the three levels of certification; a student must earn 22 credits and pass the MALC exam to qualify for accreditation.

5. ITIL Master

To attain the pinnacle ITIL Master certification, you must prove that you can apply ITIL principles in real-life situations. Using the ITIL Master certification, you will access all ITIL processes and principles covered in the Foundation to Expert certifications. By completing the following steps, an ITIL Master can demonstrate their complete mastery of the ITIL framework.

  • Take the ITIL Expert certification exam and become an ITIL expert.
  • You should have worked in a leadership role with experience in ITIL for at least five years.
  • Propose an improvement to our service by submitting a proposal.
  • You are required to submit a work package showing that you can apply ITIL principles to a real-world business case, demonstrating positive impacts on business service.
  • Obtain a successful outcome from an ITIL assessment panel interview.

As the ITIL Master certification has a high cost and stringent requirements, it is only advisable to pursue this certification if you are serious about your career. Earning this certification signifies that you have achieved the highest level of achievement in your field, so congratulations on your achievement.

ITIL Training

Links to relevant study guides and syllabi are provided on each ITIL certification webpages. A three-part blog series will help those seeking the ITIL Foundation certification prepare for and take the ITIL Foundation exam, so we encourage you to read each post. The ITIL Intermediate Training Navigator is an online tool that can be used by those considering pursuing the Intermediate certification to match the desired job roles and skills with the appropriate ITIL modules.

As an alternative to self-paced online courses, instructor-led distance learning courses and instructor-led classroom courses for ITIL training are also available. Anyone interested in learning more about ITIL or wanting to become ITIL certified has an option that suits their learning preferences if they are interested in learning more about ITIL or becoming certified in ITIL. An ITIL training program offers a wide range of options, and several companies are providing ITIL training approved by the ITIL Foundation.

Although non-accredited providers can provide ITIL courses, we strongly advise that you utilize a certified ITIL ATO to deliver ITIL training.

Careers and Jobs Related to ITIL

There has always been a great demand for IT professionals who hold an ITIL certification in large corporations which have adopted the ITIL framework as a standard for their internal IT departments. There is an increasing proliferation of ITIL in the industry, and this is what is beginning to change. As a result of this trend, a growing number of small- and medium-sized business owners are also starting to recognize the value of their employees with ITIL certifications.

ITIL certification is a valuable skill for almost any IT professional, whether a system administrator or a chief information officer (CIO). The good news is that any IT professional can benefit from ITIL certification. ITIL coaches and mentors can be found in many large companies who help guide projects through the various phases of the ITIL framework and help to make sure they are following the correct procedures. Generally speaking, ITIL experts are well versed in the IT landscape and can spot any problems with a service design document or an implementation plan in just a few minutes if they have a good understanding of it.


Are you ready to join the many organizations that have already adopted ITIL for business? With the ITSM training, you can validate your technical competencies and expertise to plan, deploy, and support BMC solutions efficiently and effectively.


1. What is an ITIL certificate?

An ITIL certification indicates that you are educated in best practices in service management, enabling you to utilize processes, terminology, and common methods in the modern IT industry. The demand for ITIL-certified professionals is high: they possess the skills to grow and transform the business into the future.

2. How long does it take to complete an ITIL training course?

A typical ITIL 4 Certification course can be completed within two to three days, depending on the level of instruction.

3. What is the ITIL certification cost?

There is currently $383.90 for the ITIL Foundation course, which is the certification fee for this course. It is estimated that the same course fees and training fees would cost between 15-20K in India. In addition to the ITIL Intermediate level, other levels cost Rs 32,000 each, and the level of certification is higher than many other available certifications.

About the Author

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Mirko Humbert

Mirko Humbert is the editor-in-chief and main author of Designer Daily and Typography Daily. He is also a graphic designer and the founder of WP Expert.